Our policy lasts 14 days. If 14 days have elapsed since your purchase, we unfortunately cannot offer you a refund or exchange.
We do not make refunds for any « Limited » or "Made to order" article purchased via the website.
Nevertheless, if you wish to return one of these articles, we will proceed to an exchange, or will make you a credit note of a value equal to that of the returned article, usable on all our website and physical store for one year.
To qualify for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging.
Items that cannot be returned:
* Gift cards
* Downloadable software
* Certain health and personal care products
To make a return, you must present us with a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.
Refunds (if applicable)
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also inform you of our decision to approve or reject your claim.
If your request is approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a number of days.
Late or Missing Refunds (if applicable)
If you have not yet received your refund, please check your bank account again first.
Then contact your credit card company, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often a processing time required before a refund is posted.
If after completing all of these steps, you still have not received your refund, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items can be refunded. Unfortunately, sale items are not refundable.
Exchanges (if applicable)
We replace an item only if it is defective or damaged. If in this case you wish to exchange it for the same item, please send us an e-mail to email@example.com: 1 RUE DE JARENTE, Paris 75004, France.
To return a product, you must send it by mail to: 1 RUE DE JARENTE, Paris 75004, France.
You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the return shipping costs will be deducted from the refund.
Depending on where you live, the time required to receive your exchanged product may vary.
If you are shipping an item, you should consider using a delivery service that allows you to track the shipment or purchase delivery insurance. We do not guarantee that we will receive the item you return.