Our return policy has a duration of 14 days. Unfortunately, if more than 14 days have elapsed since your purchase, we cannot offer you a refund or exchange.
We regret to inform you that refunds are not available for any items labeled as "Limited" or "Made to Order" that have been purchased through our website. However, if you wish to initiate a return for one of these items, we will proceed to an exchange, or will issue a credit note of a value equal to that of the returned item, valid for any future purchases on our website or in our physical store within the following year.
To qualify for a return, please ensure that your item is unused and is in the same condition as when it was initially received. It must also be returned in its original packaging.
To initiate a return, you must provide us with either a receipt or proof of purchase.
We kindly request that you refrain from returning your purchase directly to the manufacturer.
If you have any further questions or require assistance with the return process, please do not hesitate to contact our customer service team. We are here to assist you.
Upon receiving and thoroughly inspecting the returned item, we will send you an email to confirm its receipt. Additionally, we will communicate our decision regarding the approval or rejection of your claim.
If your request is approved, your refund will be processed expeditiously, and the credited amount will be automatically applied to your original method of payment or credit card within a specified number of days.
Late or Missing Refunds
If you have not received your refund, we kindly advise that you begin by checking your bank account once more to ensure no oversight has occurred.
Following this, we recommend reaching out to your bank, as they may have their own processing timelines that could impact the refund posting process.
Should you have completed these steps and have yet to receive your refund, please do not hesitate to contact our customer service team at firstname.lastname@example.org.
We are here to assist you in resolving any outstanding issues promptly.
Only regular priced items can be refunded. Unfortunately, sale items are not refundable.
Exchanges (if applicable)
We replace an item only if it is defective or damaged. If in this case you wish to exchange it for the same item, please send us an e-mail to email@example.com: 1 RUE DE JARENTE, Paris 75004, France.
To return a product, you must send it by mail to: 1 RUE DE JARENTE, Paris 75004, France.
You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the return shipping costs will be deducted from the refund.
Depending on where you live, the time required to receive your exchanged product may vary.
If you are shipping an item, you should consider using a delivery service that allows you to track the shipment or purchase delivery insurance. We do not guarantee that we will receive the item you return.