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Refund policy

Our return policy has a duration of 14 days. Unfortunately, if more than 14 days have elapsed since your purchase, we cannot offer you a refund or exchange.

We regret to inform you that refunds are not available for any items labeled as "Limited" or "Made to Order" that have been purchased through our website. However, if you wish to initiate a return for one of these items, we will proceed to an exchange, or will issue a credit note of a value equal to that of the returned item, valid for any future purchases on our website or in our physical store within the following year.

To qualify for a return, please ensure that your item is unused and is in the same condition as when it was initially received. It must also be returned in its original packaging.

To initiate a return, you must provide us with either a receipt or proof of purchase.

We kindly request that you refrain from returning your purchase directly to the manufacturer.

If you have any further questions or require assistance with the return process, please do not hesitate to contact our customer service team. We are here to assist you.



Upon receiving and thoroughly inspecting the returned item, we will send you an email to confirm its receipt. Additionally, we will communicate our decision regarding the approval or rejection of your claim.

If your request is approved, your refund will be processed expeditiously, and the credited amount will be automatically applied to your original method of payment or credit card within a specified number of days.


Late or Missing Refunds

If you have not received your refund, we kindly advise that you begin by checking your bank account once more to ensure no oversight has occurred.

Following this, we recommend reaching out to your bank, as they may have their own processing timelines that could impact the refund posting process.

Should you have completed these steps and have yet to receive your refund, please do not hesitate to contact our customer service team at

We are here to assist you in resolving any outstanding issues promptly.

Sale items 

Only regularly priced items can be refunded. Unfortunately, sale items are not refundable.


We can facilitate an exchange only if the product is defective or damaged. In this case, if you wish to exchange it for the same item, please send us an email to


To return a product, you must send it by mail to: Paradoxe Paris, 24 rue  du Pré-Saint-Gervais, Pantin, 93500, FRANCE.

You are responsible for covering the shipping expenses associated with returning your item. Please note that shipping costs are non-refundable. In the event of a refund, the return shipping costs will be deducted from the total refund amount.

The timeframe for receiving your exchanged product may vary depending on your location.

When sending an item for return, we recommend using a reliable delivery service that offers shipment tracking and delivery insurance. We cannot guarantee the receipt of the item you are returning without such safeguards in place.


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